VA Provides $1 Million in Funding for Florida Veterans Support Line

December 12, 2018

TAMPA, Fla. –  To enhance veteran suicide prevention efforts, the Crisis Center of Tampa Bay, U.S. Department of Veterans Affairs (VA) and Florida Department of Veterans’ Affairs (FDVA) announced today that the Crisis Center of Tampa Bay (Crisis Center) has received a $1 million contract from the VA to enhance services provided to Florida veterans through the Florida Veterans Support Line (1-844-MyFLVet).

“This new collaboration with the Crisis Center of Tampa Bay and the Florida Department of Veterans’ Affairs will play a vital role in our suicide prevention efforts,” said Dr. Miguel LaPuz, VA Sunshine Healthcare Network (VISN 8) Director. “Connecting veterans who are experiencing an emotional or mental health crisis with certified veteran counselors at 2-1-1 Centers across Florida can and will save lives.”

The funding provides necessary resources to place veteran resource management staff and Veteran Peer Care Coordinators at local, non-profit organizations throughout Florida who answer calls from the Florida Veterans Support Line. Funding also provides technical assistance to those local organizations. Through veteran resource management staff, a database of VA and Non-VA community resources helpful to veterans will be created and maintained through this project. Veteran Peer Care Coordinators provide follow-up, short-term support to veterans who call 1-844-MyFLVet and 2-1-1. These veteran peers are able to easily relate to veteran callers because of similar life experiences that are unique to the veteran community.

“Peer to Peer support is proven to be extremely effective in connecting veterans to the network of help they need and deserve. By talking with a fellow veteran, these men and women have the opportunity to work with someone who has walked a mile in their shoes. Because of this, there is already a baseline of trust established as we work to help the veteran,” said Clara Reynolds, President & CEO of the Crisis Center of Tampa Bay.

The VA funding provides the next step in implementing a model of care for Florida’s veterans modeled after the peer function of the national Veterans Crisis Line (1-800-273-8255 and press 1) and innovated for statewide use by the Crisis Center.  The Crisis Center first launched the Florida Veterans Support Line in 2014 as a five-county pilot program. The Florida Department of Veterans’ Affairs was instrumental in the launch of the program and continues to provide support in facilitating inter-agency collaboration for 1-844-MyFLVet.

In late 2017, the Florida Veterans Support Line expanded from the five-county pilot stage to being answered statewide through a network of local agencies who answer calls to 2-1-1. The Crisis Center is in the final stages of securing additional, necessary funding to further enhance services provided by the Florida Veterans Support Line.

“This is a heartfelt, collaborative effort among government and private entities to reduce the number of veteran suicides in our state through intervention and education,” said Glenn Sutphin, executive director of the Florida Department of Veterans’ Affairs. “Our goal is to bring awareness that we all have a hand to play in crisis intervention to tackle a very real public health challenge. The formal collaboration announced today will help save lives.”

Florida Veteran Support Line Staff


For 24-hour counsel, call the National Veteran Crisis Hotline at 1-800-273-8255. You are NOT alone!
Veterans in Florida, call the Florida Veterans Support Line at 1-844-MyFLVet (693-5838) or 2-1-1.