Courtesy of the U.S. Department of Veterans Affairs
Veterans continue to receive benefits and services after VA’s Veterans Benefits Administration (VBA) temporarily closed its 56 regional offices to the public March 19 in response to COVID-19.
“The decision to close our offices to the general public, is part of the VA’s effort to limit exposure to vulnerable populations like our older Veterans and those with underlying medical conditions, as identified by the Centers for Disease Control and Prevention,” said VA Secretary Robert Wilkie. “VA is expanding existing technologies to remain accessible to Veterans, service members and their families.”
Many in-person services are already available via the phone or online through virtual options like VA Video Connect. VBA has and continues to adjust to ensure the safety and well-being of its clients and staff. The changes include:
Effective March 30, VA will discontinue VA benefit briefings and services on military installations for transitioning service members and their families through the interagency Transition Assistance Program (TAP) until further notice. However, VA will provide virtual briefings and individualized counseling for transitioning service members where possible. Service members who have not received these briefings, as required by TAP, may access the Joint Knowledge Online (JKO) platform and register for “TGPS-US006: VA Benefits and Services.”
Veterans with specific questions can call 1-800-827-1000 or go www.ebenefits.va.gov for additional details. Veterans can continue to get information about benefits, file a claim online or can call for claim-specific questions.
Visit VA’s website for information and updates regarding VA’s response to COVID-19.