Veterans experiencing a medical or psychiatric emergency should call 9-1-1 or visit the nearest open emergency room.
For virtual care and support, please call VA Health Connect (also known as the VISN 8 Clinical Contact Center) at 1-877-741-3400; 24/7.
Bay Pines VA Healthcare System
Open beginning, Monday, October 3
James A. Haley Veterans’ Hospital (Tampa)
Open, beginning Saturday, October 1
North Florida/South Georgia Veterans Health System
West Palm Beach VA Healthcare System
VA Caribbean Healthcare System
Emergency Pharmacy Refill Program:
The following VISN 8 facilities have activated the Emergency Pharmacy Refill Program due to anticipated impacts from Hurricane Ian:
Veteran patients can go to any local retail pharmacy to obtain needed refills. Veteran patients must take an empty active VA prescription bottle (not older than 6 months and with refills available) or a new VA prescription on a VA form by an authorized VA provider to a retail pharmacy. This does not include controlled substances.
Link to emergency refill locations: https://va.hhspharmacy.com/locations/index.html
The Heritage Health Customer Care Line is available for both VA patients and Pharmacies for any billing questions or coverage at: 1-866-265-0124, option 1
Heritage Hours of Operations for Hurricane Coverage:
If a Veteran is displaced, has lost his or her medication, and no longer has a written prescription or bottle, they can contact their local VA Medical Center or the VISN 8 Clinical Contact Center at 1-877-741-3400.