Veterans experiencing a medical or psychiatric emergency should call 9-1-1 or visit the nearest open emergency room.
For virtual care and support, please call VA Health Connect (also known as the VISN 8 Clinical Contact Center) at 1-877-741-3400; 24/7.
(Red below indicates changes since September 27 Operational Status)
Bay Pines VA Healthcare System
Closed through Saturday, October 1
This closure extends to the following services located on the Bay Pines VA Healthcare campus:
James A. Haley Veterans’ Hospital (Tampa)
Visitation
This decision is made out of abundance of care and concern for the safety of friends and family members who may want to travel to the hospital during this time. Once conditions allow for safe travel, we will resume normal visitation hours.
Closed Thursday, September 29
Partial Closure Thursday, September 29
– Surgeries, medical procedures, COVID-19 drive up testing, and outpatient pharmacy will also be closed these two days
Closed Thursday, September 29 thru Friday, September 30
Partial Closure Thursday, September 29
-Surgeries, medical procedures will be curtailed on Wednesday, September 28 and Thursday, September 29
North Florida/South Georgia Veterans Health System
| Location | Thursday, September 29 | Friday, September 30 |
| Malcom Randall VA Medical Center (VAMC) – Primary Care | Virtual appointments/No in-person appointments | Virtual appointments/No in-person appointments |
| Malcom Randall VAMC – Operating Room | Accepting planned admission | Only inpatient/emergency cases |
| Malcom Randall VAMC – Procedures (Cath Lab, GI, etc.) | Accepting planned admission | Only inpatient/emergency cases |
| Gainesville Compensation & Pension Clinic | Virtual appointments/No in-person appointments | Virtual appointments/No in-person appointments |
| Gainesville Optometry Clinic/Optical Shop | Virtual appointments/No in-person appointments | Virtual appointments/No in-person appointments |
| Gainesville Dermatology Clinic | Virtual appointments/No in-person appointments | Virtual appointments/No in-person appointments |
| Gainesville Pain Clinic | Virtual appointments/No in-person appointments | Virtual appointments/No in-person appointments |
| Lake City VAMC – Primary Care | Virtual appointments/No in-person appointments | Virtual appointments/No in-person appointments |
| Lake City VAMC – Operating Room (includes GI) | No cases | No cases |
| Lake City VA Commerce Clinic | Virtual appointments/No in-person appointments | Virtual appointments/No in-person appointments |
| Tallahassee OPC | All status normal | Virtual appointments/No in-person appointments |
| Marianna CBOC | All status normal | Virtual appointments/No in-person appointments |
| Perry CBOC | Virtual appointments/No in-person appointments | Virtual appointments/No in-person appointments |
| Valdosta CBOC | All status normal | Virtual appointments/No in-person appointments |
| The Villages OPC | Closed | Virtual appointments/No in-person appointments |
| The Villages OPC – Procedures (GI) | Closed | No in-person |
| Ocala CBOC | Closed | Virtual appointments/No in-person appointments |
| Jacksonville OPC (all locations) | Closed | Closed |
| Jacksonville OPC – Procedures (GI) | Closed | Closed |
| Middleburg CBOC | Closed | Closed |
| Palatka CBOC | Closed | Closed per normal schedule |
| St. Augustine CBOC | Closed | Closed |
| St Marys CBOC | Closed | Closed per normal schedule |
| Waycross CBOC | Virtual appointments/No in-person appointments | Closed per normal schedule |
Closed Thursday, September 29
West Palm Beach VA Healthcare System
Virtual Care only – through Friday, September 30
Veterans may choose to transfer their care to virtual options for their existing appointments during the temporary clinic closures or reschedule for a later date.
VA Caribbean Healthcare System
Emergency Pharmacy Refill Program:
The following VISN 8 facilities have activated the Emergency Pharmacy Refill Program due to anticipated impacts from Hurricane Ian:
Veteran patients can go to any local retail pharmacy to obtain needed refills. Veteran patients must take an empty active VA prescription bottle (not older than 6 months and with refills available) or a new VA prescription on a VA form by an authorized VA provider to a retail pharmacy. This does not include controlled substances.
Link to emergency refill locations: https://va.hhspharmacy.com/locations/index.html
The Heritage Health Customer Care Line is available for both VA patients and Pharmacies for any billing questions or coverage at: 1-866-265-0124, option 1
Heritage Hours of Operations for Hurricane Coverage:
If a Veteran is displaced, has lost his or her medication, and no longer has a written prescription or bottle, they can contact their local VA Medical Center or the VISN 8 Clinical Contact Center at 1-877-741-3400.
Next update: Thursday, September 29